FAQs
How do I place an order?
To purchase an item, follow these simple steps:
- select the desired item;
- select the correct size, using the "size info" if necessary;
- add the product to your cart by clicking the "add to cart" button; the selected items will be indicated with their respective prices and the total order amount;
- select "complete order" to finalize the purchase. You can log in as a user or proceed as a guest;
- proceed to payment and check the order summary in your reserved area or via email.
I have placed an order. What are the delivery times?
The order will be processed within 24/48H and delivery times are generally expected within 2-5 business days. For international orders, remote CAPs, or particular times of the year, times may vary and/or be extended.
I received a different item from the one I ordered. What can I do?
We will arrange to collect the item or provide a return label at our expense. Subsequently, we will ship the replacement order if still available. Any refund will only be issued once the product has been returned; in no case will a refund be issued without first retrieving the incorrect merchandise.
What payment method can I use to purchase on the site?
You can purchase on our site with credit card, Paypal, Scalapay, Google Pay, Apple Pay, cash on delivery (Italy only).
How do I make a return?
It depends on the days passed since the purchase. If more than 14 days have passed since the delivery of the product, it is no longer possible to return purchased items. If less than 14 days have passed, you must contact us at the email address reso@pellecchia.it or info@pellecchia.it and follow the steps listed under "returns".
How does the refund work if I chose cash on delivery at the time of shipment?
The refund for returns, for those who selected cash on delivery as a payment method, will be made by issuing a coupon of the same value as the purchase made or a refund via bank transfer.
What are the shipping costs?
Shipping can be free if the cart value reaches the minimum threshold established for the destination country, otherwise the shipping cost varies between 5 and 10 euros; for international shipments, costs may be higher. If collection at the premises is erroneously indicated instead of shipment, an additional payment must be made.
I have already placed an order. Can I change the shipping address?
Communicate the address via email or WhatsApp and we will proceed with the replacement. We will change the destination address or communicate it to the courier who took charge of the shipment. If the communication occurs too late, the change will be impossible.
I placed an order but selected the wrong size. What can I do?
If the order has not yet shipped, it is possible to make the change. Otherwise, any size change will effectively be considered a new order.
The item arrived damaged. What can I do?
You can request a return of the item, and the shipping costs will be at our expense. We will refund the amount paid once the product has been returned.
Are the shipping costs for returns or size exchanges my responsibility?
Yes, the shipping costs for making a return are your responsibility, except for items that arrived damaged or different from those ordered. A size exchange itself doesn't exist; it's effectively a new order with new payment, new shipment, etc.
Can I know what size … corresponds to?
On the product page of each item, you will find the "SIZE INFO" table where you can guide yourself in selecting the correct size.
A product arrived with the anti-theft tag, what do I do?
Do not attempt to remove the anti-theft tag in any way as there is a risk of damaging the product. Contact us and we will arrange to collect the product and reship it at our expense.
Can I purchase a GiftCard?
Give the gift of choice with a PELLECCHIA GIFT CARD, entirely digital!
JUST A FEW STEPS AND YOUR GIFT WILL BE READY:
2) Choose the card value
3) Enter the recipient's email and the message to send
4) Complete the purchase
The recipient will immediately receive an email with your surprise!
