Shipments

All customers placing an order establish a commercial relationship with pellecchia.it and undertake to accept delivery of the purchased products. Pellecchia ships to Italy and some European countries. Shipping costs may be free upon reaching the established threshold. It is possible to obtain a shipping tracking code by providing an email address and/or phone number. Pellecchia srl ships orders with GLS or LICCARDI courier.

ORDER FULFILLMENT

An order confirmation will be sent after a correctly placed order, then the products will be processed and carefully packed by our logistics. You can check your orders in your customer account under "orders".
All orders will be processed and shipped from Monday to Friday, orders placed on weekends will be managed and shipped the following Monday, orders placed on holidays will be processed on the next business day. For further questions, please contact our customer service at info@pellecchia.it or at the WhatsApp number 0818181490.

DELIVERY TIMES AND COSTS

The cost of shipping throughout Italy is €4.99 (excluding promotions where, upon reaching a certain threshold, shipping is free). National delivery is carried out by courier and is approximately expected within 1-2 working days from shipment. In case of shipping to islands, remote CAP/locations, for exceptional events or periods (e.g., Black Friday, sales, Christmas, etc.) or unforeseen circumstances (strikes or courier unrest, critical weather conditions, etc.), timings may vary and consequently lengthen. For international shipments, costs and thresholds vary for each country; times are 3-5 days but may further lengthen depending on the destination.

IN-STORE PICKUP

You can choose in-store pickup at our store located in Giugliano in Campania (Naples) as a shipping method. You will receive an email upon fulfillment, and then you can calmly pick up your order at the store. Fulfillment is approximately expected in about 3-5 hours, but may vary during busier working hours. In case of an incorrect indication of in-store pickup instead of shipping, a payment integration will be required to proceed with the shipment.

DELIVERY CONDITIONS

Upon delivery, the customer must carefully inspect the package before signing the delivery document to ascertain any tampering, which must be immediately reported to the seller (acceptance with reservation). Otherwise, the seller is not responsible for any damage caused.
In case of receiving products that do not correspond to those ordered, the customer is required to report it to the seller, who will - at their own expense - replace the products with the correct ones.
If the customer refuses delivery of the goods, any shipping costs necessary for returning the package to the seller will be deducted from the refund due to the customer. If for any reason the shipment is not delivered to the address provided by the customer at the time of registration, the package will be resent at the customer's expense. In this case, Pellecchia will deduct this amount from any refund due to the customer.