Returns
RETURNS AND SIZE EXCHANGES
To ensure complete customer satisfaction, Pellecchia offers the possibility to return one or more items (with subsequent refund) at a variable cost, either by delivering the item directly to the store or by shipping it with a tracked method to the company address: Pellecchia Srl, Via Santa Maria a Cubito SNC (80014), Giugliano in Campania, Parco Commerciale Grande Sud.
As established by Italian Legislative Decree 206/2005, returns must necessarily be at the customer's expense and responsibility within 14 days of delivery. For no reason will items that are not in the same condition as they were received be accepted. Therefore, products must be intact, unworn, unironed, unwashed, and untampered with in any way.
Pellecchia store offers customers home collection or a postal label (to be agreed with the customer at the time of request) at a variable cost of 7-10 euros depending on the location and/or package size. For international shipments, costs may increase further.
The product must be tried on without removing the tag and without tampering with the security seal. The return will only be accepted with the security seal perfectly intact, which can be a plastic seal with its thread or, in the case of some shoes, a label placed on the sole.
Returns of swimwear and intimate apparel (e.g., bikinis, briefs, boxers, etc.) are not accepted.
Customs costs are borne by the buyers. In case of defective items or errors in sending products by Pellecchia Store, shipping costs are entirely borne by Pellechia Store. If an anti-theft device is present, do not attempt to remove it to avoid damaging the product; contact customer service for instructions on how to proceed.
RETURN PROCEDURE
- to make a return request, the customer must send an email to reso@pellecchia.it and/or info@pellecchia.it within 14 days of receiving the goods; within 24/48 working hours, you will receive a confirmation from Pellecchia regarding the initiation of the return procedure;
- it is necessary to adequately pack and package the products, preferably using the original box;
- to expedite exchanges/returns, it is necessary to specify: order number, reason for return, items to be returned with their codes and sizes, name of the account holder with whom the purchase was made for any refund. Also, indicate whether the return will be at your expense, or if you prefer to assign the procedure to one of our couriers. In this case, the cost of national shipping will be variable (for islands or other destinations, the shipping cost may be higher), and Pellecchia will send an email to the customer with all instructions and any label to be applied to the package before collection by courier;
- Return shipping is at the customer's risk: Pellecchia Store is not responsible for any loss or damage due to inadequate packaging or delayed delivery.
- Size exchange effectively passes through a new order. To optimize time, a new order can be placed with subsequent delivery of the same and simultaneous collection of the previous order (with subsequent refund).
We will refund the amount paid, net of transport, collection, and cash on delivery costs (where applicable), always after receiving the goods and following the payment method used during the purchase. The actual issuance of the refund can take a minimum of 2 working days and a maximum of 14 working days. The actual credit back may vary depending on your circuit. It is not possible to return money in cash. Exceptionally, by agreement with the customer and/or to speed up refund times, it will be possible to issue a coupon equal to the refund value but redeemable only and exclusively on the online channel.
The return of one or more items that causes the order total to fall below the free shipping threshold for the outgoing shipment will result in the retention of shipping costs at the time of refund.
